Privacy Notice
Privacy Notice
October 2026
This privacy notice tells you what to expect us to do with your personal information.
I use your details only to look after your pets and run Mutt and Manor, I never sell them, and you can ask me to see, correct or delete them at any time. This notice explains what I collect, why, who I share it with and your rights. It applies to customers of the Mutt and Manor overnight pet sitting service.
Contact Details
Email: hello@muttandmanor.co.uk
Telephone: 07466 992403
I am the “data controller”, which means I decide how your information is used.
What information I collect
- About you: your name, address, phone number and email address, booking and payment records, messages between us, and your choices about marketing emails and photos.
- About your emergency contact: their name, phone number and relationship to you. You give me this information.
- About your pets: names, type and breed, age, sex, neutered status, microchip numbers, vaccinations, health, medication, diet, behaviour, routines and your vet’s details. This is information about your animals, but it is linked to you.
- About your home: how I will get in (key arrangements and whether there is an alarm), where things are, who else visits, and where any cameras are. Please do not write alarm or lockbox codes on any form. We agree these in person.
I collect this from you, mainly through the Registration and Consent Form, and from your vet where I need it to care for your pet.
Why I use your information
What I do | Information used | Legal basis |
|---|---|---|
Quote, confirm and carry out your booking, and send invoices | About you, your pets and your home | Contract: it is necessary to provide the service you have asked for |
Send messages about your booking, such as confirmations and reminders | Name, email, phone | Contract |
Contact your emergency contact and arrange vet care if I cannot reach you | Emergency contact, pets, vet details | Legitimate interests: keeping your pets and home safe |
Keep financial and tax records | Invoices and payments | Legal obligation |
Deal with complaints, insurance claims or legal disputes | Whatever is relevant | Legitimate interests: protecting my business and customers |
Send emails about availability, booking policies and news | Name, email | Your consent. You can say no, or withdraw it, without affecting your booking |
Share photos or videos of your pets on my website or social media | Photos and videos | Your consent. I never show identifiable features of your home or you |
Who I share it with
- Your vet, and an emergency vet if needed, when your pet needs care.
- Your emergency contact, only as far as needed in an emergency.
- My insurer, if there is a claim.
- Providers who help me run the business, such as invoicing, booking form, email, accounting and messaging services (for example Zoho and Jotform). They handle your information only on my instructions.
- HMRC, regulators, courts or others where the law requires it.
I never sell your information or pass it to other companies for their own marketing. Some of my providers may store information outside the UK. Where they do, I check that appropriate safeguards are in place.
How long I keep it
- Financial records: for as long as HMRC requires, which is currently at least 5 years after the relevant 31 January filing deadline.
- Registration, booking and pet information: 2 years after your last booking, then I delete or anonymise it. I keep it for this long so that I can answer questions, handle complaints and insurance claims, and so returning customers do not start again.
- Marketing preferences: until you unsubscribe or withdraw consent.
- Photos and videos: until you withdraw consent. I will then stop using them and remove them from my accounts where I can.
Cameras in your home
If you use cameras, they are yours, not mine. I ask where they are so that private areas, including the room where I sleep, are not recorded. I do not receive or keep your footage.
Your rights
You can ask me to:
- give you a copy of the information I hold about you;
- correct anything that is wrong or out of date;
- delete your information, where I do not need to keep it;
- restrict or stop how I use it;
- send you your information in a portable format;
- stop sending marketing, or stop using your photos (withdraw consent), at any time.
Email hello@muttandmanor.co.uk and I will reply as promptly as I reasonably can, and within one month. If you are unhappy with how I have handled your information, please tell me first so that I can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
If you choose not to give me information
I need your contact details, your pets’ details and an emergency contact to provide the service safely. Without them I may not be able to take your booking. Marketing emails and photo permissions are optional and do not affect your booking.
Changes to this notice
I will update this page if what I do with your information changes. The date at the top shows when it was last updated.